Frequently Asked Questions

Frequently Asked Questions:

If you cannot find an answer here please use the information to the right to contact us in a manner that is most convenient to you.

Can I change my billing date?

Yes, we allow our customers to make permanent bill date changes. Any permanent bill date changes can be requested through Customer Service and will be prorated on the following billing cycle. If you would like to change your bill date please contact Customer

Can I receive a bill in the mail?

For your convenience, we do not send statements or bills by mail. However, you may still send a payment by mail.

What are my payment options?

You can make payments by phone, all major credit cards, checks, and money orders.

Does it cost to make a payment over the phone or online?

No. Paying a bill online or over the phone is free.

Am I able to change my billing information from automatic Electronic Fund Transfer to manual invoicing to receive a paper bill?

We are not able to change original billing settings from automatic billing to manual invoicing, but we are not offering online billing options to make our customer’s billing easily accessible

Can I send my payment in the mail if I don’t want it to come out of my checking account?

Yes, but the payment needs to be received before your billing date or the system will automatically debit your account on file.

How can I obtain a certificate for my insurance?

For your convenience, there is an insurance certificate included in your welcome folder. If you lose or misplace your certificate please call customer service and they will be happy to help you.

How do I verify the sales rep who visited my home actually works for your company?

Simply follow this link and enter the rep’s badge ID. If you feel someone is misrepresenting Cura Security please call us and we will help you get verification.

If my cancellation date has passed and I am unable to fulfill my agreement, what are my options?

We are committed to providing you with an affordable security system for you and your family and we strongly suggest you continue your agreement with us. However, if this is not possible we do offer additional options. You may find someone to take over your agreement for you at no charge. Or you may pay out the remaining months on your agreement. Please contact customer service for more information.

What is your cancellation policy?

Our cancellation policy for Canada is 10 days after installation and for seniors (70+ years old) is is 30 days after installation.

Why did I get charged a false alarm fee?

Some cities do charge a fee for sending dispatch for a false alarm. If you feel there may have been a mistake, you can contact Customer Service.